Salesforce has rolled out Agentforce 3, promising “real-time AI agent observability” and native MCP support—because nothing says “enterprise-ready” like slapping “AI” on a monitoring dashboard and calling it innovation.
The Command Center: More Than a Fancy Traffic Light? 🚦
The big sell? A Command Center that lets you watch your AI agents flail in real time. Because nothing screams “cutting-edge” like glorified system logs with a fresh coat of paint. Salesforce swears it offers “AI-powered recommendations,” but let’s be real—if AI could optimize itself, we wouldn’t need this in the first place.
MCP Support: Finally, AI Agents That Play Nice (Maybe)
The Model Context Protocol (MCP) integration is the real eyebrow-raiser. An open standard for AI interoperability? Bold move for a company that once thought Chatter was the future of enterprise collaboration. If this actually works (big if), it might save IT teams from drowning in API hell.
The PepsiCo Test: Will AI Agents Crunch Numbers or Just Crunch Doritos?
PepsiCo is deploying Agentforce—because when I think of cutting-edge AI, I think beverage logistics. If this goes sideways, at least we’ll get a case study in how not to automate supply chains.
Bottom Line
Salesforce is betting big on AI agents, but until we see more than dashboards and buzzwords, color me skeptical. Lower latency and Claude integration? Cool. But if your AI still can’t tell a support ticket from a spam email, maybe focus on that first. 🍿